Dual Agency: Can One Real Estate Agent Serve Both Buyer and Seller?

As a real estate agent, it’s not uncommon to encounter situations where you’re asked to represent both the buyer and seller in a transaction. This is known as dual agency, and it’s a controversial topic within the industry. In this article, we’ll explore the concept of dual agency, its pros and cons, and the legality of representing both parties in a real estate transaction.

dual agency

What is Dual Agency in Real Estate?

Dual agency occurs when a real estate agent represents both the buyer and seller in the same transaction. This means that the agent is acting as an intermediary between the two parties, rather than solely representing the interests of one or the other.

In a dual agency scenario, the agent owes both the buyer and seller a duty of loyalty, confidentiality, and disclosure. This can create a conflict of interest, as the agent may be privy to information that could be advantageous to one party but detrimental to the other.

Pros of Dual Agency

The primary advantage of dual agency is that it can simplify the real estate transaction process. Having one agent handle both sides of the transaction can streamline communication and reduce the potential for misunderstandings. It can also save time and money, as only one agent needs to be paid a commission.

Another benefit of dual agency is that it can be advantageous for clients who already know and trust their agent. If both parties have an established relationship with the agent, they may feel more comfortable with the dual agency arrangement.

Cons of Dual Agency

The biggest disadvantage of dual agency is the potential for conflicts of interest. When an agent represents both the buyer and seller, they owe a duty of loyalty to both parties. This means that they must act in the best interests of both parties, which can be difficult to do when those interests conflict.

For example, if the seller wants to sell their home quickly and for a high price, but the buyer wants to negotiate a lower price, the agent may find themselves in a difficult position. They cannot disclose the seller’s bottom line to the buyer, as this would be a breach of confidentiality. At the same time, they cannot pressure the seller to accept a lower offer, as this would be a breach of loyalty.

Another potential issue with dual agency is the potential for undisclosed conflicts of interest. For example, if the agent is related to the seller or has a financial interest in the property, they may be incentivized to steer the transaction in favor of the seller, even if it’s not in the buyer’s best interests.

Legality of Dual Agency

The legality of dual agency varies depending on the state. Some states prohibit dual agency altogether, while others allow it with certain restrictions. In states where dual agency is legal, agents are required to disclose the arrangement to both parties and obtain their written consent.

In some states, agents are required to provide “limited agency” or “dual agency with designated agency” instead of full dual agency. In limited agency, the agent represents both parties but can only provide “ministerial acts,” such as writing up contracts or showing the property. They cannot provide advice or advocate for either party.

In states where dual agency is legal, it’s still important for agents to exercise caution and be transparent with both parties. They should avoid sharing confidential information that could be detrimental to one party, and they should always act in good faith and with the best interests of both parties in mind.

TL;DR Dual agency can be a controversial topic in real estate, with strong arguments on both sides. While it can simplify transactions and save time and money, it can also create conflicts of interest and potential ethical dilemmas. If you’re a real estate agent considering dual agency, it’s important to understand the pros and cons and to check your state’s laws and regulations regarding the practice. Ultimately, it’s up to each individual agent and their clients


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